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How 11q1 Handles Your Privacy

Your personal data belongs to you — we collect only what we need to operate your account, process deposits through JazzCash, Easypaisa, or Raast, and keep your access secure.

Data you controlSecure account accessLocal payment privacyContact us anytimeJurisdiction-aware policy
11q1 How 11q1 Handles Your Privacy
REACH OUR TEAM

How to Reach Us About Your Data

Privacy queries and data requests are handled by our support team through the channels listed below. Whether you need to view the data we hold on your account, flag an incorrect entry, or request deletion after closing your account, our team can log and process it. For payment-specific privacy queries — such as how your JazzCash wallet identifier is stored, or whether your Easypaisa transfer records are shared — our support staff can walk you through the exact steps. All requests are acknowledged and responded to within the timeframe required by the law applicable to your region.

Email Support Send your data request or privacy query to our support email address. We acknowledge all privacy-related messages and process them within the timeframe your applicable local law requires.
Live Chat Open the live chat from your account dashboard to log a data request or ask any privacy question in real time. Our team can connect you directly to the right process.
Account Settings Some data changes — like updating your contact number or switching your registered wallet between JazzCash and Easypaisa — can be done directly inside your account settings without contacting support.
HOW WE PROTECT IT

Security, Cookies, Retention and Your Rights

Data security, cookie behaviour, retention schedules, and your rights to access or correct your data are the four areas covered here. When you deposit through Raast or complete a transfer via Easypaisa, those identifiers pass through encrypted channels and are never logged in plaintext anywhere on the platform. We hold only what the platform genuinely needs to run your account, and we remove it when our retention obligations end. If anything here raises a question, the FAQ section below addresses the most common ones.

Encrypted Transfers Your account credentials and payment identifiers — including your JazzCash account ID and Easypaisa wallet number — are encrypted in transit and at rest using current security standards.
Cookie Behaviour Session cookies keep you logged in across pages. Analytics cookies help us improve the lobby layout. You can block non-essential cookies through your browser settings without losing account access.
Retention Schedule We hold your account data while your account is active and for the legally required period after closure. Once that period ends, you can request full deletion through our support team.
Access and Correction You can request a copy of your data or ask us to correct an error at any time. Submit via live chat or email and we will respond within the timeframe the applicable law requires.

Your Privacy Questions, Answered

The questions below cover what we get asked most about how personal data is handled on 11q1 — from what we collect at registration to how your JazzCash and Easypaisa wallet identifiers are protected. If your question is not listed here, reach our support team through live chat or email. Where access or eligibility is concerned, availability depends on local law and the region you are in — data is not collected from registrations outside permitted regions.

We collect your name, contact number, and the wallet identifiers tied to your JazzCash, Easypaisa, or Raast account. Transactional records for each deposit, bet, and withdrawal are also kept on your account profile.

We do not sell your personal data. Anonymised usage statistics may go to analytics providers to improve platform performance, but nothing that identifies you individually is passed to any third party for marketing.

Contact our team via live chat or email with your account username. We process data access requests within the timeframes required by the law applicable to your region.

Yes. Once your account is closed and the legally required retention period has passed, you can request full deletion. Submit the request via live chat or email to our support team.

Your payment identifiers are encrypted in storage and during any data transfer. We never display your full JazzCash or Easypaisa wallet number in your account profile or in any support conversation.

Where local law restricts access, you should not register or submit personal data through this site. If you believe data was collected in error, contact us directly and we will review the case.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.